Relationship Manager – Financial Institutions
Bank
Responsibilities:

Scope of position / Strategic Responsibility

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Responsible for actively coordinating a portfolio of correspondent banking relationships with international/local banks, financial institutions and investment houses.

Functional Responsibilities

 

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Provide assistance to other operating units to achieve operational excellence and smooth business flow by addressing high level complaints /queries relating  which are not resolved by remittances, trade, treasury, reconciliation departments etc.

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Maintain constant touch with counterparty banks through customer calls by way of telephone contacts/ e-mail etc.

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Ensure the proper management of the “Know Your Customer” process and other regulatory requirements based on international and local regulations and bank’s internal procedures.

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Review the work days of all correspondent accounts and insert working calendar days into system.

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Monitor necessary reports & assure the accuracy of the entered information.

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Keep an update of all contacts or local representative offices, regional representative offices of all Banks & FIs in the assigned regions for contacts in case of any emergency.

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Process all necessary documents to relevant structural units to ensure timely set up the limits for counterparties (both local and international).

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Support the team to establish and maintain effective relationship with new and existing institutional partners.

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Prepare ad hoc reports requested by Head of Treasury/Director.

Requirements:

Minimal level of relevant experience:

3-5 year

Complexity level:

Moderately complex procedures and tasks. Independent judgment is required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an “as needed” basis.

Required teamwork:

Frequent coordination, communication and/or team problem solving with other structural units for work production or service quality.

Development activity:

Advise – Provide other employees with information, data, and general guidelines with respect to job responsibilities and/or accountabilities.

Decision making (Routine/Non-Routine):

Routine/Non-Routine Decisions - Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval.

Business impact of decision:

Minor Impact – Causing a relatively small improvement or a brief inconvenience.

Customer service:

Takes routine or required customer actions to meet customer’s needs. Responds promptly and accurately to customers’ complaints, inquiries and requests for information and coordinates appropriate follow-up.

Communications:

Work related interactions are primarily to provide and collect information about services and operations of the organization.

Internal communications with:

All departments within the Bank including branches.

Visioning:

Understands goals and strategies developed by others.

Management:

Not directly responsible for management of organizational costs, methods or personnel.

Planning:

Plans and prioritizes own work.

Change leadership:

Participate in change enablement activities; not directly responsible for initiating specific changes in the way things are done.

Contacts:

(+99412) 5961868

recruit@hcb.az

Bank

29.05.2017

- negotiable