Relationship Manager – Financial Institutions

Scope of position / Strategic Responsibility


Responsible for actively coordinating a portfolio of correspondent banking relationships with international/local banks, financial institutions and investment houses.

Functional Responsibilities



Provide assistance to other operating units to achieve operational excellence and smooth business flow by addressing high level complaints /queries relating  which are not resolved by remittances, trade, treasury, reconciliation departments etc.


Maintain constant touch with counterparty banks through customer calls by way of telephone contacts/ e-mail etc.


Ensure the proper management of the “Know Your Customer” process and other regulatory requirements based on international and local regulations and bank’s internal procedures.


Review the work days of all correspondent accounts and insert working calendar days into system.


Monitor necessary reports & assure the accuracy of the entered information.


Keep an update of all contacts or local representative offices, regional representative offices of all Banks & FIs in the assigned regions for contacts in case of any emergency.


Process all necessary documents to relevant structural units to ensure timely set up the limits for counterparties (both local and international).


Support the team to establish and maintain effective relationship with new and existing institutional partners.


Prepare ad hoc reports requested by Head of Treasury/Director.


Minimal level of relevant experience:

3-5 year

Complexity level:

Moderately complex procedures and tasks. Independent judgment is required to select and apply the most appropriate of available resources. Ongoing supervision is provided on an “as needed” basis.

Required teamwork:

Frequent coordination, communication and/or team problem solving with other structural units for work production or service quality.

Development activity:

Advise – Provide other employees with information, data, and general guidelines with respect to job responsibilities and/or accountabilities.

Decision making (Routine/Non-Routine):

Routine/Non-Routine Decisions - Decisions are made on both routine and non-routine matters with some latitude, but are still subject to approval.

Business impact of decision:

Minor Impact – Causing a relatively small improvement or a brief inconvenience.

Customer service:

Takes routine or required customer actions to meet customer’s needs. Responds promptly and accurately to customers’ complaints, inquiries and requests for information and coordinates appropriate follow-up.


Work related interactions are primarily to provide and collect information about services and operations of the organization.

Internal communications with:

All departments within the Bank including branches.


Understands goals and strategies developed by others.


Not directly responsible for management of organizational costs, methods or personnel.


Plans and prioritizes own work.

Change leadership:

Participate in change enablement activities; not directly responsible for initiating specific changes in the way things are done.


(+99412) 5961868



- negotiable