Director teleperformance Company
Service company
Responsibilities:

• Developing, coordinating and implementing first-class Visa application processing services;
• The achievement of all client led Service Level Agreements;
• Directly leading, developing, motivating, coaching, managing and organizing teams of a Supervisor , Team-Leads and Agents;
• Provide supervision  in Azerbaijan region;
• Coordinate signing of agreement with regional counteragents;
• Coordinate workflow with central office;
• Manage entrusted financial and inventory resources;
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's service;
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes;
• Ensuring the quality of customer service;
• Ensuring appropriate communication channels exist between the staff and customers;
• Keeping customers information confidential;
• Report to high management;
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business;

Requirements:

Higher education, preferably MSc
Proficiency in English,Azeri, Russian 
We need a very responsible and independent decision maker

Contacts:

(+99412) 5961868

[email protected]

Service company

03.10.2019

2400 - 3000 azn