Head of Operations Retail Company
012 -5961868

Job Description

Responsibilities :

Responsibilities: 

Responsible for the end-to-end operations, from fulfillment to delivery;

Provide day-to-day leadership and guidance to the operations team, store managers, drivers, and couriers to guarantee operational excellence;

Focus on the continuous improvement of overall e-commerce operations; 

Review the work forecasts and determine productivity requirements to meet the overall fulfillment and delivery objectives; 

Watch, measure, and improve warehouse and delivery operations regularly and create and implement plans to improve the overall performance and customer satisfaction.

Requirements :

Requirements: 

Several years of operations management experience in sales industry; 

Demonstrated ability to solve complex problems under pressure; 

Performing well in a deadline-driven environment  Experience in leading a team;

Ability to think both strategically and operationally with an eye for detail; 

A hands-on, proactive, practical, pragmatic attitude; 

Excellent command of the local language and good proficiency in English is required.