Responsibilities:

• Develop and implement internal HR policies, procedures, and code of conduct in line with the organization's goals and legal requirements

• Lead and oversaw the recruitment and selection process, including job postings, screening, interviewing, and onboarding of new hires

• Manage employee relations, including conflict resolution, disciplinary actions, and performance improvement plans

• Conduct performance evaluations and provide guidance to managers and employees on performance management processes

• Stay updated on employment laws and regulations, and ensure compliance with relevant HR policies and procedures

• Collaborate with management to develop and implement HR strategies aligned with business objectives

• Analyze HR metrics and provide reports and recommendations to management

• Maintain employee records and ensure data accuracy and confidentiality

• Conduct exit interviews to understand the reason for termination

• Works on the development and implementation of employee benefits and compensation plans

• Collaborate with Operations Manager and discusses the employee's career progression and paths

• Analyze HR statistics and metrics like employee performance, turnover, retention, and cost-per-hire rate

• Work and define the budget for HR programs

• Develop and implement a manpower planning helping the new/existing  program to have the needed staff with the right competence on time

• Review and approve job position requests, and job descriptions and make recommendations, ensuring accuracy and consistency

• Monitor and coordinate staff contract management

• Serve as an ambassador and champion for the company: Standards for Professional Code of Conduct; escalate code of conduct issues to the senior management for additional support and to ensure the issue is resolved and appropriate follow-up is carried out

• In partnership with the Operations Manager, define and review in-country salary structure and benefits plans and communicate changes or updates

• Ensure the process of the monthly HR payroll documentation on a timely basis ensuring completeness and accurate documentation

• Ensure all Generalist HR activities are carried out in adherence to these standards

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred)

• Minimum of 3 years of progressive HR experience, preferably in the fast-food or restaurant industry

• Strong knowledge of employment laws, regulations, and HR best practices

• Demonstrated experience in recruitment, employee relations, performance management

• Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organization

• Proven ability to handle sensitive and confidential information with professionalism and discretion

• Strong analytical and problem-solving skills

• HR certification (e.g., SHRM-CP, PHR) is a plus