Job Description
We are looking for an experienced Helpdesk / IT Support engineer who can confidently resolve most day to day user issues and work closely with the core IT team.
Responsibilities :
What you will do
• Handle user requests via ticket system, phone and email
• Install and configure Windows 10/11 on user PCs and laptops (including basic software and settings)
• Troubleshoot problems with Windows 10/11, Office apps, printers, VPN and network access
• Perform basic network checks (IP settings, gateway, DNS, ping/tracert)
• Resolve user issues with IP phones (registration, basic configuration, network/voice issues)
• Manage user accounts and access rights (e.g. in Active Directory and email systems)
• Use remote tools to support office and remote staff
• Log your work in the ticket system and keep short, clear notes
Requirements :
What we expect
• 2+ years of experience in IT helpdesk or technical support
• Confident Windows workstation support: basic macOS/Linux is a plus
• Basic understanding of networks (TCP/IP, subnets, DNS, DHCP, VPN, Wi Fi)
• Experience working with any ticketing / ITSM system
• Desired: experience with Microsoft 365 (mailboxes, licenses, Outlook setup)
• Clear and polite communication, ability to explain things in simple terms
• Accuracy, reliability, willingness to learn and develop towards infrastructure roles