Client Relationship Junior Analyst Insurance Company

Job Description

Job Profile Summary This position is for a developing professional individual contributor in Client Relationship Management, who
works under moderate supervision to assist with account management, conducting thorough research as
designated, monitoring and reporting on relationship satisfaction and serving as the first point of contact for
various accounts.

Responsibilities :

Serves as first point of contact for day-to-day communication with numerous and/or complex accounts,
follows up on correspondences and manages/maintains communications.
Develops and communicates an understanding of client businesses by conducting and analyzing client
research, research on industry issues, preparing benchmarking studies and creating risk maps for internal
and external use.
Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing
account management tasks including completing billing transactional work, generating and coordinating
calendars and timelines, liaising between internal senior professionals and business accounts, and
generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues
to focus on growth efforts.
Manages account concerns or issues encountered and successfully addresses small and complex
problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.
Collects insights and information on relationship satisfaction and reports results to senior colleagues
offering context and suggestions when needed to best ensure account satisfaction and retention.
Begins to build relationships with professional counterparts at client organizations.
Maintains a fluency in the Company's various service offerings and market trends to enrich work performed
and develop sales capabilities.

Requirements :

Minimum 1 year experience as a Client Relations Specialist, Preferably in insurance
Fluency in Azerbaijani, Russian and English
Proficient in MS Office, with working knowledge of CRM platforms 
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
•       Bachelor's degree in Economy