Summary and Purpose of Role:
Oversees business operations in an assigned region. The Retail Director of Express Format will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. As a Retail Director of Express Format, duties also include guiding management staff in assigned region, setting performance objectives, evaluating, and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
Organizes and oversees the schedules, territories, and performance of store managers.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees in accordance with company policy.
Provides leadership to the assigned region, overseeing retail activities and stores.
Reviews and analyzes regional sales and operational records and reports; uses data to project sales, determine profitability and targets, and to identify potential new markets.
Collaborates with store managers to develop sales goals for each location, monitors progress toward those goals, and develops strategies to attract and retain customers.
Develops marketing programs and promotions to increase sales and/or introduce new products and services.
Identifies opportunities for improvement in the store region; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
Schedules and directs regular sales meetings and events to share information, set and revise goals, and to increase morale.
Prepares and implements district-wide budget; monitors and approves expenses.
Maintains knowledge of market, competition, and best practices and trends in sales techniques and strategies.
Performs other duties as assigned.
Strong verbal and written communication skills.
Excellent sales and customer service skills, with proven negotiation skills.
Excellent math skills to draft and implement budgets and conduct data analysis.
Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
Proficient with Microsoft Office Suite or related software.
Education and Experience:
Bachelor's degree in business administration, management, or a similar field preferred.
3+ years of management and leadership experience.
Excellent communication skills, both verbal and written.
Proficiency in Microsoft Office, with CRM systems, and project management tools.
Excellent leadership and decision-making skills.
Ability to multitask and work efficiently under pressure.
Strong analytical and problem-solving skills.